One of the most useful tools in communications design is an Audience Profile exercise — defining who you're talking to is an important step in reaching them. However, too often, these personas are hollow and mostly meaningless.
Who cares if you like to buy organic produce or have three credit cards if (1) it has nothing to do with your brand and (2) we have no context for why you have three credit cards. For instance, you might have three credit cards because (a) you got a promotion at work and are flexing your spending power ... or (b) because the first two cards are maxed out and you still have to feed your kids even after you've been laid off. These are very different things here, but both from the same hollow trait.
In my classes, I'm prototyping two ideas to help alleviate this: Areas of Concern and Clauses of Causation (CCBYNC).
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